onic Privacy Policy

This page describes what we collect when you use onic and how we keep that data protected. We gather personal information to verify your identity, process your deposits and withdrawals, and comply with anti-money-laundering regulations. We take data security seriously and use encryption, access controls, and regular audits to safeguard your information.

We operate onic in jurisdictions where local law permits online gaming. Your data may be transferred to, processed, and stored on servers located in different countries. By using onic, you acknowledge that your information may be transferred across borders and handled according to this policy and applicable data protection laws.

We encourage you to read this policy carefully. If you have questions about how we handle your data, contact our support team through the help menu in your onic account.

Data we collect on your onic account

When you register on onic, we collect your full name, date of birth, email address, phone number, residential address, and national identification number. We require this information to verify your identity and comply with know-your-customer (KYC) regulations. We also collect financial information, including your bank account or e-wallet details, to process deposits and withdrawals.

We collect transaction data every time you deposit funds, place a bet, or withdraw winnings on onic. We record the amount, date, time, and payment method. This data helps us detect fraud, resolve disputes, and maintain accurate account records. We also collect game activity data—which games you play, how much you stake, and game outcomes—to calculate your balance and provide account statements.

We collect device and browser information, including your device type, operating system, browser type, and IP address. We use this data to detect fraudulent access attempts, prevent account takeover, and ensure compliance with our anti-fraud systems. We may also collect your location (inferred from your IP address) to verify that you are accessing onic from a jurisdiction where our services are available.

How we use your data on onic

We use your personal information to verify your identity, process your deposits and withdrawals, and fulfill our legal obligations under anti-money-laundering and tax laws. We also use your data to investigate disputes, detect fraud, and respond to complaints or requests from law enforcement.

We analyze aggregated, anonymized transaction and game data to improve our onic platform—for example, to identify technical issues, optimize server performance, and understand which games are popular. This analysis does not identify you personally and does not affect how we treat your account.

We may contact you via email or SMS to confirm transactions, resolve account issues, or notify you about changes to our onic terms or policies. We will not contact you to promote new games or bonuses unless you have opted in to marketing communications.

Third-party processors and data sharing

We use third-party payment processors to handle deposits and withdrawals. These processors may see your name, account number, and transaction details. We use third-party identity-verification services to confirm your government ID. We also engage compliance and fraud-detection vendors who receive your transaction history to identify suspicious patterns. All third-party vendors are contractually obligated to protect your data and use it only for the services we have contracted them to provide.

We do not sell your personal data to marketing companies, advertisers, or other commercial third parties. We may disclose your data to law enforcement, tax authorities, or financial regulators if required by law or legal process. We may also disclose data to prevent fraud, protect our onic platform, or enforce our terms.

Your rights and data retention on onic

You have the right to request a copy of your personal data that we hold on onic. You may also request that we correct inaccurate information, delete non-essential data, or restrict how we use your information. To exercise these rights, contact our support team and provide your account details. We will respond to your request within 30 days.

We retain your personal data as long as your onic account is active and for a reasonable period afterward to fulfill legal obligations, resolve disputes, and detect fraud. Transaction records are typically retained for at least seven years to comply with tax and anti-money-laundering laws. If you close your account, we will anonymize or delete your data where legally permitted, but we may retain records necessary for regulatory compliance or dispute resolution.

Cookies and tracking on onic

We use cookies—small text files stored on your device—to remember your login status, save your preferences, and analyze how you use onic. Essential cookies are necessary for onic to function and cannot be disabled. Non-essential cookies (analytics and preference cookies) help us improve our service and are optional. When you first access onic, we will ask for your consent to non-essential cookies.

We use analytics tools to track aggregate user behavior on onic—for example, which pages are visited most, how long users stay on the platform, and which games are played. This data does not identify you personally and helps us optimize the onic experience. You can disable non-essential cookies in your browser settings, but this may limit some functionality on onic.

Data security and encryption on onic

We protect your data with industry-standard encryption (SSL/TLS) when it travels between your device and our servers. Your password is hashed and never stored in plain text. We use firewalls, intrusion-detection systems, and regular security audits to defend our onic infrastructure against unauthorized access. We also conduct vulnerability testing and employ multi-factor authentication for high-risk account actions.

Despite our security measures, no online system is completely secure. If we discover a data breach affecting onic, we will notify you and relevant authorities as required by law. You are responsible for keeping your onic login credentials confidential and logging out after each session, especially on shared devices.

Our jurisdiction and data transfer

We operate onic in multiple jurisdictions where online gaming is permitted. Your personal data may be transferred to and processed in countries outside Indonesia, including countries where data protection laws differ from your home jurisdiction. By using onic, you consent to this transfer. We apply contractual safeguards (Standard Contractual Clauses) to ensure your data receives equivalent protection even if transferred abroad.

Data residency and processing details are available upon request. If you reside in a jurisdiction with specific data-protection requirements, contact our support team to discuss how your data is handled. Our services are available only where local law permits. Users are responsible for verifying that access and use of onic comply with their jurisdiction's laws.

This privacy policy may be updated from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes via email or by posting a notice on onic. Continued use of onic after such notice constitutes your acceptance of the updated policy.