onic Platform Account Terms

We at onic operate a gaming and sportsbook platform where users deposit funds, place bets on live games and tables, and withdraw winnings. Our terms set out the conditions under which we provide access to onic, how we handle your account, what happens if disputes arise, and the jurisdiction limits that apply to our service. These terms are binding once you register an onic account and agree to them.

Our platform accepts deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers via mobile banking, local payment, online payment, and e-wallet. We process withdrawals to the same payment method you used to deposit. All transactions on onic are subject to identity verification (KYC) and anti-money-laundering checks. We undertake to protect your account data and process your requests fairly and transparently.

This page outlines the key terms governing your use of onic, your account responsibilities, and our commitments to you as a user.

Account opening and verification on onic

When you register an onic account, you agree to provide accurate personal information, including your full name, date of birth, national ID number, and contact details. We require identity verification before you can deposit or place bets. You must upload a government-issued ID (passport or national ID card) and proof of address (utility bill, bank statement, or government letter dated within the last three months). We review these documents within 1-2 hours during business hours; manual review may take longer.

You are responsible for keeping your onic login credentials confidential. If you suspect unauthorized access to your account, contact our support team immediately through the in-app help menu. We will investigate and take steps to secure your account. You agree not to share your account with others or use onic on behalf of another person. Accounts are for personal use only.

Our onic deposit and withdrawal policy

Deposits on onic are processed instantly when you select a payment method and confirm the transaction. Your balance updates immediately and is ready to use. We accept deposits from all supported payment methods listed above. Withdrawals must be requested through your onic account and are processed to the same method you used to deposit. We do not charge withdrawal fees. Withdrawals to e-wallets (DANA, e-wallet, mobile banking, local payment) typically complete within a few hours; bank transfers may take one business day. All withdrawals are subject to verification checks to prevent fraud.

We reserve the right to delay or refuse a withdrawal if we suspect fraudulent activity, money laundering, or violation of these terms. If we refuse a withdrawal, we will notify you and explain the reason. You may appeal our decision by contacting support.

Bonus terms and promotional offers

We occasionally offer promotional bonuses to new or existing users on onic. Any bonus offer comes with specific terms—such as a minimum deposit requirement, a playthrough multiplier, or game restrictions. We will display these terms clearly before you accept a bonus. Bonuses are credited to your account as bonus funds, separate from your cash balance. You must meet the playthrough requirement before you can withdraw bonus funds. If you do not meet the requirement within the specified timeframe, the bonus expires and is forfeited.

We reserve the right to modify, suspend, or cancel any promotional offer at any time. If we cancel a bonus you have already accepted, we will notify you and allow a reasonable period to use the bonus before it expires.

Our onic dispute resolution and jurisdiction policy

If you believe a bet was placed incorrectly, a payout was miscalculated, or a transaction was unauthorized, contact our support team within 30 days of the incident. We will investigate and respond within a reasonable timeframe. We maintain detailed transaction logs and game records, which we use to resolve disputes fairly. If we find an error in our favor, we will correct it and credit your account. If we find an error in your favor, we will credit the difference.

We do not accept disputes more than 30 days after the incident occurred. Once a game round closes and payouts are finalized, the outcome is permanent and cannot be reversed except in cases of clear system error.

Jurisdiction and service availability on onic

Our services are available only where local law permits. We do not offer onic gaming services to jurisdictions where online wagering is prohibited. Before opening an onic account, you are responsible for verifying that online gaming is legal in your jurisdiction. We cannot provide our services in jurisdictions where online wagering is prohibited by law.

If you access onic from a jurisdiction where our services are not permitted, we reserve the right to suspend or close your account without notice. Any balance in your account will be returned to your original deposit method. You agree that you are solely responsible for ensuring your use of onic complies with your local laws.

Account suspension and closure

We reserve the right to suspend or close your onic account if we believe you have violated these terms, engaged in fraudulent activity, or used onic in violation of local law. Reasons for suspension or closure include but are not limited to: providing false information during registration, attempting to manipulate game outcomes, using multiple accounts to exploit bonuses, or accessing onic from a prohibited jurisdiction.

If we suspend your account, we will notify you and explain the reason. You may appeal the suspension by contacting support. If we close your account permanently, any remaining balance will be returned to your original deposit method within 30 days.

Data protection and privacy on onic

We collect personal information (name, ID number, address, payment details) to verify your identity, process deposits and withdrawals, and comply with anti-money-laundering regulations. We store this data securely using encryption and access controls. We do not share your personal information with third parties except as required by law or to process your transactions. Our full privacy policy is available on the onic website and outlines how we use and protect your data.

Limitation of liability

We provide onic on an "as-is" basis. We are not liable for losses resulting from technical failures, internet outages, or other circumstances beyond our control. We are not liable for losses resulting from your own decisions or actions on onic. Our maximum liability to you is limited to the amount you have deposited into your onic account in the past 12 months.

These terms are governed by the laws of the jurisdiction where onic is registered. Any disputes arising from these terms or your use of onic will be resolved through our internal dispute process first. If you are not satisfied with our resolution, you may pursue legal action in the courts of that jurisdiction. By using onic, you agree to these terms and our dispute resolution process.